Katsucon FAQ for Mailing Badges to Attendees. Please check back frequently as situations may change and updated information will be posted here in regard to the mailed registrations.
Q: I ordered my badge to be mailed but I never got it.
A: Each mailed badge is assigned a tracking number by the shipping company. This ensures that the badge can be tracked, and its delivery verified. If the badge is lost in the mail, you will be issued a new one at the door.
Q: I forgot my badge at home, what do I do?
A: You will need to purchase an at door badge to gain entrance. No exceptions.
Q: Can mail in badges be refunded?
A: No refunds are issued after the mailing deadline of January 4th, 2024.
Q: What is the replacement price for mail in badges?
A: Replacement badges are 75% of price of mailed registration purchased during that time.
Q: What if I don’t receive my badge by the time the convention comes?
A: The badges are mailed several weeks prior to the event. Each mailed badge is assigned a tracking number by the shipping company. This ensures that the badge can be tracked, and its delivery verified.
Q: Will there be badge activation codes or badge scanning at the convention?
A: No badges will have activation codes or barcodes for scanning at the convention.
Q: What will I be receiving with my mailed badge?
A: Your badge encased in the relevant packing materials.
Q: I can no longer attend; can I change who my badge is mailed to?
A: No. The badge is assigned to the purchaser. The badge is non-transferable.
Q: How do I add to my order or update my shipping address?
A: Your address will need to be up to date before the deadline. If you are planning to move during that time frame, you will need to include the address where you are moving to or an alternate location. Once the badge has shipped, it cannot be changed.
Q: Can you reship a badge?
A: No. There unfortunately is not enough time to reship a badge to attendees after the initial ship date.
Q: I purchased a VIP Badge, is that being shipped?
A: No. In order to guarantee you get the full VIP experience, VIP Badges will still be picked up at the convention.
Q: I am part of a group registration and did not see a tracking code in January!
A: Group Registrations will not be shipped. Anyone choosing to register as a group will be required to pick up their badges during Registration Hall Operating Hours.
