Katsucon FAQ for Mailing Badges to Attendees. Please check back frequently as situations may change and updated information will be posted here in regard to the mailed registrations.
Q: I have not received my mailed badge. What should I do?
A: Each mailed badge is assigned a tracking number by the shipping provider, allowing the delivery status to be verified. A badge that has not been received does not automatically indicate that the shipment was lost in transit. Replacement badges will only be issued at the convention when a shipment is confirmed to be lost in transit based on the tracking information. Otherwise, attendees will need to purchase a replacement badge for entry.
Q: I forgot my badge at home, what do I do?
A: You will need to purchase an at door badge to gain entrance. No exceptions.
Q: Can mail in badges be refunded?
A: No refunds are issued after the mailing deadline of January 3rd, 2027.
Q: What is the replacement price for mail in badges?
A: Replacement badges are 75% of the price of mailed registration purchased during that time.
Q: What if I don’t receive my badge by the time the convention comes?
A: The badges are mailed several weeks prior to the event. Each mailed badge is assigned a tracking number by the shipping company. This ensures that the badge can be tracked, and its delivery verified.
Q: Will there be badge activation codes or badge scanning at the convention?
A: No. We do not use badge activation codes or barcode scanning.
Q: What will I be receiving with my mailed badge?
A: Your badge encased in the relevant packing materials.
Q: I can no longer attend; can I change who my badge is mailed to?
A: No. The badge is assigned to the purchaser. The badge is non-transferable.
Q: How do I add to my order or update my shipping address?
A: Your address will need to be up to date before the deadline. If you are planning to move during that time frame, you will need to include the address where you are moving to or an alternate location. Once the badge has shipped, it cannot be changed.
Q: Can you reship a badge?
A: No. There unfortunately is not enough time to reship a badge to attendees after the initial ship date.
Q: I am part of a group registration and did not see a tracking code in January?
A: Group Registrations are not shipped. Anyone choosing to register as a group will be required to pick up their badges during Registration Hall Operating Hours.