Katsucon Has Been Cancelled

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It is with a heavy heart that we must announce the cancellation of Katsucon 2021. This decision was reached after every possible scenario to hold our event safely was considered. We have been working for several months on structural changes to the convention layout and operation in order to make a safe Katsucon 2021 possible. While we had every intention of moving forward with the safest possible convention under these structural changes, in the end, we and the Gaylord National Convention Center have come to the conclusion that we are unable to hold our event up to our standards per current county and state COVID regulations, making it impossible to have Katsucon in February 2021. While our goal is to put on the best convention possible, ultimately it is the health & safety of our staff, guests, and attendees that is of the utmost concern. We know that this decision may have seemed inevitable in the face of this global pandemic, but that makes this no less heartbreaking to see a Katsucon missed for the first time in 27 years. We at Katsucon, along with the staff from our sister anime conventions throughout the country, join in asking that you stay safe so that we can see you all again in 2022.

 

Hotel Reservation Refunds

“How do I get my hotel reservation refunded for Katsucon 2021?”

Your refund will be automatically returned to the card you use to reserve the hotel room.  If you have any questions, call the hotel’s direct number. (301)-965-4000.

“Does Katsucon have control over my hotel reservation?”

No. Katsucon does not have control over any system of the hotel. The Hotel manages all inventory and systems.

“How long will my refund for my hotel reservation take to get to me?”

The refund may take up to 5-7 business days if not longer depending on your bank from the time the hotel refund was initiated. If after this time a credit has not been received, please contact the hotel directly.

“Can I transfer my reservation to the following year (Katsucon 2022)?”

No. The hotel block for Katsucon 2022 will open in the summer of 2021 (or whatever time period decided by your team) and more communication will be sent out closer to the date.

Pre-Registration Refunds

“Where do I get my refund for my Katsucon 2021 Registration?”

All refunds will be returned in the same fashion that the transaction was initiated at the time of registering.

“How do I get my refund my Katsucon 2021 Registration?”
1) Paid by Cash Transaction:

If you paid by cash for your registration at one of our Conventions we travelled to, a check will be mailed to the address that you entered at the time you registered. If you have moved, we can mail your check to your new address, however, we require your order number and a photocopy of your government issued ID/Driver’s License to verify your identity and the change in address information.

2) Paid by Credit Card/PayPal Transaction:

If you paid by credit card or PayPal, the refund will be returned to your PayPal account (see PayPal Policies) or credit card you used at the time of registering. If you have lost your card, your card was stolen, or your card no longer exists, the money will still go back to your account via your bank or if PayPal doesn’t have a card for you they will hold the money until you claim it from them. Please see their policies on returns to lost and stolen cards.

For more information on PayPal’s policies, visit their help page here: https://www.paypal.com/us/smarthelp/home

“Can I get my refund back in another method of payment?”

No. The refund must be returned in the same method it was registered by and to the same card or PayPal Account.

“How long will it take to get my refund?”

Your refund will be processed within 30 days of the cancellation. We have a lot of refund to process and it will take some time. We will make even effort to process them faster than normal, however, once they are processed, it will take about 5-7 business days to show up on your account.

“Can I transfer my registration for Katsucon 2021 to Katsucon 2022?”

No, you can not transfer your refund to the next year at this time. The refund will be returned to the original payer of the registration.

“What about hotel room refunds/cancellations?”

Please contact the hotel directly.

“I’m a Vendor/Artist/Panelist/Etc. that submitted to participate in Katsucon 2021. With the cancellation what do I do?”

Please contact your Katsucon POC for more information and steps forward.

Live Programming – [email protected]

Anime Music Videos – [email protected]

Merchants – [email protected]

Artist Alley – [email protected]

All other POC’s can be found on our Contact Us page.

If you have any further questions about registration and refunds, please email us at [email protected].